dependency note
Critical work concentrating on one role
- what it saw
- The critical work on three clients now sits with one person, and the role has run above a sustainable load for two quarters.
- why it matters
- If that person is away or leaves, three client relationships and their delivery have no cover.
- recommends
- Name a backup for each client, and start a succession plan for the role.
- how sure
- Sure of where the work sits. Load is read from time records, which may be incomplete.
- sources
- The practice system, resourcing records and client assignments, each linked.
recommend routed to the people lead